Help Center
29 answers across 7 topics. New here? Start with How LinkTrack works.
Getting started
Create an account and your first tracked link.
How do I create my first tracking link?
Sign in and open Dashboard → Links → Create Link. Paste the destination address, give the link a name, choose a source and medium for the campaign, and click Create. Your short link is ready to copy straight away.
Is there a free plan?
Yes. The Free plan includes 10 links and 1,000 tracked clicks a month with basic analytics, and no card is needed. See the Pricing page for every plan.
Can I shorten a link without an account?
You can preview a short link from the box on the homepage. To activate it and see its clicks, create a free account.
How do I create many links at once?
Use Dashboard → Bulk Links to upload a CSV of up to 100 links. Bulk upload is available on the Pro and Agency plans.
Links & QR codes
Short links, custom endings, QR codes and link settings.
Can I choose the ending of my short link?
Yes. When creating a link, type a custom ending. Some words used by the app (such as dashboard, pricing or login) are reserved and can't be used.
How do I make a QR code for a link?
In Dashboard → Links, click the QR icon on a link to view and download its QR code. Each scan is counted as a click on that link.
What link settings are available?
Links can have a password, an expiry date, a total click limit, one-time use, different destinations for mobile and desktop, smart routing rules (device, country, time or region), and interactive steps such as a scratch card, spin wheel, countdown or lead form. Some settings depend on your plan.
What happens when a link is turned off or expires?
Visitors see a 'Link not found' or 'This link has expired' page instead of the destination. Turning the link back on, or extending the expiry, restores it.
How do I organise many links?
Use folders and coloured tags from the side panel on the Links page, then filter by folder or tag.
WhatsApp tracking
Track clicks on WhatsApp chat links and broadcasts.
How do I track WhatsApp clicks?
Create a link, choose WhatsApp, and enter your number with country code and a pre-filled message. Share the short link. Every click is recorded before the visitor is sent to WhatsApp.
Can LinkTrack see my WhatsApp messages?
No. LinkTrack records that the link was opened. It cannot see chats, and a click does not prove that a message was sent.
How do I compare broadcasts, groups and status posts?
Create a separate link for each placement with its own campaign name, then compare them in Analytics or the Campaign Report.
Analytics & reports
Understand clicks, locations, devices and campaign reports.
What does each click record?
The time, device type, browser, operating system, referring app or site (when the browser shares it), and an approximate location from the visitor's network address.
How accurate is location tracking?
City and state are usually close. Pincode is only an approximate area based on the network address. A precise location is saved only if the visitor allows location access, and it is labelled separately.
Are bots counted as clicks?
No. Automated traffic such as crawlers and link-preview robots is filtered out of click counts.
How do I get a campaign report?
Open Dashboard → Reports → Campaign Report, set the campaign, source, dates or location, then export to CSV or PDF. Each link also has its own report.
What is the Intelligence score?
A 0–100 score for each link or campaign based on conversion rate, cost per lead, return visitors, location match and timing. Add your spend and the value of a sale on a link to make it more useful.
Leads, conversions & attribution
Collect leads and connect sales to campaigns.
How do I collect leads from a link?
Add a lead form or an interactive step (such as a scratch card) when creating the link. Submitted details appear in Dashboard → Leads with the link and campaign they came from.
How do I export my leads or data?
Use Dashboard → Export Data to download links, clicks or leads as CSV or JSON at any time.
How do I record sales or conversions?
Send conversion events from your own systems using the API, or set a webhook in Settings to receive every click and conversion. See the API Docs for examples.
What is first-click vs last-click attribution?
First-click gives credit to the link that introduced the customer; last-click gives credit to the link they used just before converting. The Attribution page shows both.
Custom domains & agencies
Branded short links, client accounts and white-label reports.
Can I use my own domain for short links?
Yes, on plans that include custom domains. Add the domain in Dashboard → Settings → Domains and follow the DNS steps shown there. Links use it once it is verified and set as your default.
How do agency client accounts work?
On the Agency plan you can create client accounts from the Clients page. Each client sees only their own links and data, and can be given their own domain and branding.
Can I send white-label reports to clients?
Yes. Client Reports can generate PDF reports with your logo and the client's name, on demand or on a weekly or monthly schedule.
Billing, privacy & account
Plans, payments, refunds and data protection.
How does billing work?
Paid plans are billed monthly in INR through Razorpay. Choose or change a plan from the Pricing page while signed in. Current prices are listed there.
What happens when my plan ends or I hit a limit?
You get reminders in the notification bell 7, 3 and 1 days before a paid plan ends. After the end date there is a 7-day grace period with all plan features. If it isn't renewed by then, the account uses Free limits — your links, data and reports are kept. If the monthly tracked-click allowance runs out, your links keep redirecting and new clicks are simply not recorded until the 1st (midnight India time) or until you upgrade.
What is the refund policy?
Our Terms of Service include a 7-day money-back guarantee on paid plans. See the Refund Policy section of the Terms for full details.
How is my data protected?
Connections are encrypted, data is encrypted at rest, each account's data is isolated, and we never sell your data. The Privacy Policy has the full details.
How do I delete my account?
Open Dashboard → Settings and use the delete account option. It permanently removes your account, links, leads and analytics and cannot be undone.
How it works
From link to revenue, step by step
API Docs
Requests, conversions and webhooks
Contact us
Send a message to the team